VAT is a tax that the consumer pays when buying goods and services in the European Union, including the UK. The standard rate for VAT in the UK is 20%. Individuals who are chronically sick or disabled can claim VAT relief when they buy goods that have been designed for disabled people and are for their own 'personal and domestic use'. This means that they pay the retail price with VAT removed. On this website, only products that show the 'VAT Exempt' badge are available for purchase with VAT relief.
If you have a disability or a chronic medical condition you can claim VAT relief on eligible products provided the goods are purchased for personal or domestic use.
If you are a parent or carer you can claim VAT relief on behalf of a child or person you look after.
At checkout you will be asked whether you are eligible for VAT relief. If you qualify tick the "Yes" option and complete the declaration form. VAT will automatically be deducted from the relevant items in your basket.
Charities can qualify for VAT relief where these conditions are met.